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Store Policy

We would like to welcome you to the KALM Cosmetics Website (the “site” or “website” or “kalmcosmetics.ph”). This website is owned by KALM Cosmetics Trading (“we” or “us” or “our” or “KALM Cosmetics”). PLEASE READ THESE STORE POLICIES CAREFULLY BEFORE USING THE WEBSITE. By using kalmcosmetics.ph, you agree to comply with all of the policies set out below. If you do not agree to any of these, please do not use this site. We reserve the right, at our sole discretion, to modify the store policies at any time, and such modifications shall be effective immediately upon updating this page. By your continued use of this site, you agree to be bound by the modified policies.

All prices listed on this site are in Philippine Peso.

Typographical Errors
We make every attempt to ensure that all prices on this site are accurate, however discrepancies may occur. If we discover an error in the price of goods already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. If we are unsuccessful in contacting you we will consider the order cancelled. If we cancel your order, you will receive a full refund.

Your Undertakings and Warranties
You warrant that the personal information given on this site is complete and accurate.

Data Protection
We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products; (2) to respond to your inquiries; (3) to contact you with site updates, newsletters and other informational and promotional materials from us and third party marketing offers from companies we may do business with, as well as from other companies; (4) to contact you when necessary; (5) to review site usage and operations; (6) to address problems with the site, our business or our services; and (7) to protect the security or integrity of the site and our business. You may choose not to receive promotional email from us by following the unsubscribe instructions in each message.

KALM Cosmetics will never make your personal details available to other entities for any reasons other than to fulfill orders, deliver packages, and send postal mail and e-mail as well as others we deemed fit. They will have access to personal information needed to perform their functions on our behalf, but may not use it for other purposes.

Order Fulfillment
Once you have completed your purchase, you will receive an e-mail confirming your order. Please keep this e-mail as it is your sales invoice for products ordered, and includes your order confirmation number. You will also receive a Shipping Notification e-mail, this will include your order tracking number once the item has been shipped and information on how you can check the status of your order online.

Promotion Codes
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with KALM Cosmetics Website. KALM Cosmetics reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed. Promotion codes are only valid for a limited period of time; the expiry date will be publicized with the relevant promotion code. Only one promotion code can be used per order and said codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items and all sales are final.

International Shipping
If your delivery address is not within the Philippines, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; KALM Cosmetics advises each customer to contact their local customs office for further information.

You should also be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Force Majeure
KALM Cosmetics shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Return Policy
If an item is damaged or faulty, you can return it to us for exchange (same product only) or a full store credit of the purchase price (if the original item is not available) excluding the cost of the shipping fee.

Returned products must be in original condition, unused, with all tags attached, and must be returned in the original undamaged box and/or packaging. All returned products will be examined upon receipt.

Any request for return or exchange for reasons other than the above can be discussed further via email. Customers must report these instances within 48 hours of receiving the order, after which no claims will be entertained.

If you have any questions regarding our Store Policies, please contact us at contact@kalmcosmetics.ph or check or FAQs section.